Payments, Shipping & Returns

Payments

 

  1. All payments are processed in Australian dollars (AUD) and this portal supports the following payment methods.
    • Purchase Orders
    • Secure Credit card using ANZ’s eGate payment gateway.
    • Pay Pal.
       
  2. Measurements taken at any fitting station or the Roman Daniels Sydney store are free with any Suit purchase. Note that if you wish to use this service for a Trouser or Skirt only purchase a $25.00 + GST fee will apply and will be added to your invoice.
     
  3. If you choose the Alterations option for your suiting purchase any relevant charges will be added to your invoice. This will not be calculated in the shopping cart. Please see approximate charges (excl GST). Note these will vary slightly depending on locations.

    Shorten/lengthen trousers - $15.00
    Shorten Skirt/Dress - $20.00
    Take in/let out waist trousers or skirt - $20.00
    Take in Sideseams of Skirt/Dress - $30.00
    Shorten Jacket length - $50.00
    Shorten/lengthen Jacket Sleeve length - $35.00
     

Shipping

  1. Shipping within 7-14 days. You will be informed within 48 business hours if stock is unavailable.
     
  2. A minimum handling fee will be charged at a flat rate of $15.00 ex GST for all orders under the value of $300 ex GST.
     
  3. Any international orders will be calculated and advised at time of shipment.

Returns

If you wish to enquire about returning a product:

  1.  In the first instance please call (02) 9299 9687 or email corporate@romandaniels.com
     
  2. Upon a return being agreed by Roman Daniels, an authorisation number will be issued to include in the return parcel. Return freight method and liability will be advised at that time. A copy of the original invoice must be included in the return parcel, with detailed reason for return.
     
  3. All returns for credit or exchange must be carried out within 14 days of the receipt of delivery.
     
  4. All returns due to garments being faulty are entitled to a credit or exchange, freight being at Roman Daniels expense. This is subject to a fair wear and tear policy as garments that are excessively worn or not correctly cared for are not entitled to a credit and exchange. To establish as to whether a garment is faulty Roman Daniels reserves the right to request a supplier letter of inspection.
     
  5. If a return is due to error in dispatch by Roman Daniels, garments will be exchanged with both collect and return freight paid at Roman Daniels expense.
     
  6. If a return is due to an error in ordering or changing of mind, garments can be exchanged with both collect and return freight paid by Lendlease.
     
  7. Goods that are embroidered cannot be returned except in cases where they are faulty.
     
  8. Goods to be returned for credit or exchange must NOT have been worn and must be in original resalable condition including tags and packaging.